Last Updated:
October 21, 2026
Introduction
Collabrix (“we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, request a demonstration, or communicate with us about our services.
Collabrix provides a digital collaboration platform that connects pharmaceutical sponsors with Contract Manufacturing Organizations (CMOs) and Contract Development and Manufacturing Organizations (CDMOs), supporting collaboration across manufacturing, quality, procurement, inventory, logistics, and supply chain operations.
This policy applies to personal information collected through the Collabrix website and related business communications. Information processed through the Collabrix platform on behalf of customer organisations may also be subject to separate contractual terms and data protection arrangements.
Information We Collect
The information we collect depends on how you interact with our website and services.
2.1 Information You Provide
When you contact us, request a demonstration, or submit information through our website forms, we may collect:
- Name and business email address.
- Telephone number, where requested.
- Company name and company type.
- Job title, professional role, or other role-related information.
- Information about the services, features, or capabilities you would like to explore.
- Messages, questions, and other information you voluntarily provide.
Please avoid submitting confidential, sensitive, or regulated information through general website forms unless the relevant form explicitly requests it and appropriate safeguards are in place.
2.2 Information Collected Automatically
When you visit our website, certain technical and usage information may be collected, depending on the website functionality and technologies in use. This may include:
- IP address and approximate location.
- Browser type, device type, and operating system.
- Pages visited and interactions with website content.
- Referring websites and visit timestamps.
- Technical diagnostic information and website performance data.
- Cookie identifiers and similar technology data, where applicable.
2.3 Information Processed Through Platform Services
Depending on the services used by a customer organisation and the applicable agreement, the Collabrix platform may process business and operational information relating to pharmaceutical supply chain collaboration. This may include manufacturing, procurement, forecasting, inventory, quality, logistics, and related records.
The nature and scope of this processing depend on the services configured, the organisations involved, and the contractual arrangements governing the platform.
Where Collabrix processes personal information on behalf of a customer organisation, that processing may be governed by the relevant customer agreement and data processing terms.
How We Use Your Information
We may use personal information for the following purposes:
- Responding to enquiries: To answer questions and respond to contact requests.
- Demonstration requests: To understand your professional role, organisation, and areas of interest so that we can coordinate an appropriate product demonstration.
- Business communications: To communicate with you about your enquiry and related service discussions.
- Website operations: To operate, maintain, troubleshoot, and improve our website.
- Analytics and performance: To understand website usage and evaluate the effectiveness of our content, where applicable.
- Security and fraud prevention: To protect our website, systems, and services against misuse and unauthorised activity.
- Legal compliance: To comply with applicable laws and regulations and to establish, exercise, or defend legal claims where necessary.
We will use personal information for purposes that are compatible with the reason it was collected and as otherwise permitted by applicable law.
Legal Basis for Processing
Where applicable data protection laws require a legal basis for processing personal information, including the General Data Protection Regulation (GDPR), we may rely on one or more of the following:
- Consent: Where you have given consent for a specified purpose.
- Legitimate interests: Where processing is necessary for legitimate business interests, provided those interests do not override your rights and freedoms.
- Contractual necessity: Where processing is necessary to enter into or perform a contract.
- Legal obligations: Where processing is necessary to comply with applicable legal requirements.
The legal basis will depend on the specific information and processing activity involved.
Website Forms and Consent
Our website includes forms through which visitors can contact us or request a product demonstration.
When you submit a form, we use the information you provide to respond to your request, understand your business requirements, and facilitate relevant communications.
Where a form includes a consent statement, we will process the information covered by that statement in accordance with its stated purpose and applicable law. Any separate consent for optional marketing communications should be distinguished from communications necessary to respond to your enquiry.
You should review the information and consent wording displayed alongside a form before submitting it. If you have questions about how information submitted through a form is handled, you can contact us using the details in the Contact Us section.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential functionality, remember preferences, understand website usage, and improve performance.
Where non-essential cookies or tracking technologies are used, we will provide appropriate information and obtain consent where required by applicable law.
You may be able to manage cookie preferences through available website controls or your browser settings. Disabling certain cookies may affect some website features.
How We Share Information
We may share personal information where necessary for the purposes described in this policy, subject to applicable legal requirements and appropriate safeguards.
Recipients may include:
- Website and technology providers: Service providers supporting hosting, maintenance, security, communications, analytics, and website operations.
- Service and business partners: Organisations involved in delivering a requested service or facilitating an authorised business interaction, where applicable.
- Professional advisers: Legal, financial, and other advisers where necessary.
- Regulatory and public authorities: Where disclosure is required by law or necessary to protect legal rights, safety, or security.
- Business transaction parties: Parties involved in a proposed or completed merger, acquisition, restructuring, or transfer of business assets, subject to applicable safeguards.
We do not treat the submission of a website enquiry as unrestricted permission to disclose your personal information to unrelated third parties.
Where service providers process personal information on our behalf, appropriate contractual and organisational safeguards should apply.
Data Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing business communications, providing services, maintaining required records, and meeting legal obligations.
Retention periods depend on the type of information, the relevant business purpose, applicable contractual requirements, and legal obligations.
When personal information is no longer required, it will be deleted or anonymised where appropriate and legally permissible.
Data Security
We use appropriate measures designed to protect personal information against unauthorised access, loss, alteration, disclosure, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
If you believe that information you have submitted through our website has been compromised, please contact us so that the matter can be reviewed.
International Data Transfers
Depending on our business operations, technology providers, and service arrangements, personal information may be processed or accessed in countries other than the country in which it was collected.
Where applicable data protection laws impose requirements on international transfers, appropriate safeguards must be implemented in accordance with those requirements.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information in certain circumstances.
- Request restriction of certain processing activities.
- Object to processing where the right applies.
- Request a copy of your information in a portable format where applicable.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with a relevant data protection authority.
To exercise an applicable right, contact us using the details below. We may need to verify your identity before processing your request. Some rights are subject to legal exceptions and limitations.
Third-Party Websites
Our website may contain links to third-party websites, platforms, or services. Those third parties maintain their own privacy policies and practices.
We are not responsible for the privacy or security practices of third-party websites. We encourage you to review their privacy policies before sharing personal information with them.
Children's Privacy
The Collabrix website and services are intended primarily for business and professional audiences, rather than children.
We do not knowingly collect children's personal information in circumstances where doing so would violate applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices, website functionality, services, or applicable legal requirements.
When we make changes, we will revise the “Last Updated” date at the beginning of this page. Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.
We encourage you to review this page periodically to stay informed about our privacy practices.
Contact Us
If you have questions about this Privacy Policy, your privacy rights, or the handling of your personal information, please contact us.
Email: hello@collabrix.co
Website: https://collabrix.co/
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